Thank you for choosing GHOT intelligent computing hardware, including OPS PC, standard Mini PC, industrial mini PC and all-in-one desktop computers. This service policy defines warranty coverage, inspection & DOA terms, RMA procedure, technical support, out-of-warranty repair, OEM/ODM after-sales terms and service exclusions for all GHOT hardware products. This policy applies to orders purchased directly from GHOT or our authorized distribution partners.


1.  Goods Inspection & DOA (Dead On Arrival) Terms

Upon receipt of shipment, the customer shall complete full inspection within 15 calendar days: verify packing list, model, quantity, package integrity, cosmetic condition and basic power-on test.

1.Within the inspection window, notify GHOT in writing via support email for shortage, wrong item, packaging damage, cosmetic defect or DOA failure, with supporting photos, videos and airway bill. GHOT will arrange re-delivery, replacement or supplement after verification.

2.If no written claim is submitted within 15 calendar days, the goods are deemed fully accepted by customer. No further claim for quantity, packaging or arrival damage will be accepted, and any later fault will follow the standard warranty RMA process.

3.DOA turnaround: Replacement or re-shipment will be arranged within 7–14 working days once evidence is confirmed. Shipping liability follows the Incoterms agreed on the sales contract.

Note: For shipments under Incoterms such as EXW, FOB, CIF, risk of loss transfers after cargo handover to the carrier. To pursue damage claims against logistics providers, customers must capture unboxing footage and photos of the original intact packaging within the 15-day inspection window. GHOT performs full pre-shipment inspection and can supply pre-shipment supporting documents only when complete unboxing evidence is provided.


2.  Warranty Period by Product Line

Warranty starts from the date of commercial invoice. Hardware warranty covers manufacturing defects in materials and workmanship under normal operating environment and proper installation.

  • OPS PC : 24 months standard warranty

  • Mini PC: 24 months standard warranty

  • Industrial Mini PC: 24 months standard warranty

  • All-in-one PC: 12 months standard warranty

  • Accessories (power adapter, cables, brackets): 12 months limited warranty

  • Barebone, customized special industrial models, project-specific SKUs: Warranty term follows the signed sales contract.

        Optional extended warranty: GHOT offers 3-5 years extended warranty service for bulk project orders, please consult your sales representative for quotation.

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3.  What Is Covered

1.Hardware circuit, motherboard, CPU, memory, SSD and original built-in components failure caused by factory defect; free labor and replacement of defective original parts during valid warranty.

2.Firmware and BIOS upgrade technical support for GHOT standard models.

3.Remote diagnosis, technical guidance for integration, installation and compatibility debugging for education, commercial and industrial projects.

4.OEM & ODM customers: dedicated engineering support for customized firmware and hardware adaptation.


4.  What Is NOT Covered (Warranty Exclusions)

This limited warranty does not apply to:

1.Damages from unauthorized disassembly, modification, overclocking, non-GHOT spare parts replacement, broken anti-tamper seal or erased/altered serial number.

2.Improper power supply, voltage surge, static damage, wrong wiring, incompatible peripheral connection.

3.Physical damage: scratch, crack, liquid ingress, dust corrosion, fire, lightning, flood and other force majeure.

4.Normal surface wear, aging of consumable components.

5.Software issues: operating system crash, virus infection, third-party software compatibility problem, data loss, license activation issue. GHOT provides only basic system troubleshooting guidance and is not responsible for data backup or data recovery cost.

6.Products purchased from unauthorized resellers, parallel imports.

7.Damage caused by wrong installation, improper storage or operation outside the specification range stated in user manual.

8.Shipping damage occurred during customer’s return shipment.


5.  RMA Return & Repair Process

No return shipment without official RMA number.

1.Submit support ticket to GHOT support email, provide invoice number, model, serial number, fault description, photo/video evidence.

2.GHOT technical team pre-diagnose remotely. If repair is required, issue an official RMA authorization form with unique RMA ID.

3.Customer packs the unit safely, marks RMA number clearly on package, sends defective goods to GHOT designated China warehouse.

4.GHOT inspects and confirms the fault. Standard turnaround: 7–14 working days after receiving the defective unit, subject to component availability. We will repair or replace at GHOT’s discretion.

5.Ship repaired/replaced unit back to customer.

Shipping Cost Rule (International B2B)

1.In-warranty case: Customer pays freight & customs cost to send goods to GHOT; GHOT bears outbound freight to send repaired/replaced unit back.

2.Out-of-warranty repair: Customer bears all shipping cost in both directions, plus component and labor repair fee before repair starts.

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6.  Out-of-Warranty Service

Products expired warranty or excluded from free warranty can apply for paid repair service:

1.GHOT will send a diagnostic report and formal quotation after receiving the unit.

2.Repair starts only after customer confirms and approves the quotation.

3.If the unit is unrepairable, GHOT will inform the customer and return the original unit upon customer request.


7.  Technical Support & Additional Service

1.Free remote technical support: hardware debugging, BIOS setting, OPS whiteboard compatibility testing, driver and firmware download guidance.

2.Pre-sample test support for new project bidding.

3.NDA protected customized ODM firmware, function adaptation for bulk orders.

4.Spare part stocking plan: For large-volume education/government/industrial projects, GHOT can provide spare units according to contract terms, to shorten on-site replacement cycle.

5.Lifetime technical consultation for all GHOT customers, even after warranty expiry.


8.  Important Notice

1.Customers are responsible for backing up all data before returning units for RMA. GHOT is not liable for any data loss.

2.This policy is the default standard service term; signed sales contract shall prevail if there is a separate written after-sales agreement for project orders.

3.GHOT reserves the right to update this service policy without prior notice; the version published on official website takes effect.

Contact support: tech@ghotipc.com